Event Details

Handling Difficult Clients

Monday 27 November 2017 14:00 - 17:15

Registration:              1.30 pm

Venue:                       Carlton Hotel, East Overcliff, Bournemouth.  BH1 3DN

Please note the entrance to the car park is in Grove Road.   There is no charge for BDLS delegates to park at the hotel – they will just need to let Reception have their car registration number when they arrive

Cost:                           £100.00 – Member and Associate Members of BDLS/Trainee Solicitor

                                  £125.00 – Non Member of BDLS

3 hours CPD

With the new SRA approach to CPD - the responsibility of Solicitors to identify and record their own training needs rather than following a defined amount of hours - we are planning a series of management training courses for members. 

This seminar would be beneficial to all fee earners and support staff and will cover:

  • What makes people tick
  • Handling hostile or aggressive clients
  • Useful influencing techniques
  • Difficult people: what they do and why

This lecture will be presented by  CHRIS CROFT  Chris has an Engineering Degree from Cambridge and an MBA, worked as a senior manager in manufacturing for 10 years and then as a university lecturer for five years before starting his own training company in 1995. Since then he has trained over 80,000 people, and his free email tips are sent to 11,000 people (www.free-management-tips.co.uk). Chris runs training courses almost every day, mostly in the UK, and has also produced a range of books which are available on amazon kindle, a project management rap which can be found on youtube, and phone apps called JobsToDo and “Daily Happiness Tips”.  He is featured on www.lynda.com where he presents courses on project management, assertiveness, and happiness.

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