If you have a complaint about the service received from the firm acting for you, please use the firm’s internal complaints procedure in the first instance, details of which should have been provided to you at the outset of your transaction. 

If the problem cannot be resolved via your firm’s internal complaints procedure, please refer it to the Legal Ombudsman – tel:  0300 555 0333 – open 8.30 am – 5.30 pm Mondays to Fridays, or email: